Developing your team and yourself
WFIM was lucky to have Krista Payne, Sobey’s Director of Operations, Multi-Format Operations, speak at our January Networking event. Krista tells her story of “accidentally landing in grocery retail”, instead of pursuing a pharmaceutical career.
Krista Payne, Director of Operations, Multi-Format Operations, Sobey’s
Krista has been with Sobey’s now for 6 years, and recalls being the first female District Operations Manager. She had to clear the air with the gentlemen at the table, to relieve them (and herself) of the stigma of female leadership. Krista now supports the female managers on the Sobey’s team through their Store Manager in Training Program, and with her own leadership style.
Krista Payne, and several SMIT’s who attended the WFIM event.
Krista shared her leadership philosophy with us – appreciation; strategy; humility; be present; share; speak up, but be quiet when needed.
Here are her top 6 leadership strategies in developing teams:
- Care about them. Leaders need to have high energy and a positive attitude. You need to know the people on your team, and relate to them in an open and friendly manner. Actively listen, build their confidence, and have faith in them.
- Communicate. Set clear expectations, minimize uncertainty. Encourage effective interaction and contribution of everyone. Ask open ended questions. Have a participative management style. Remove the emotions. Provide regular feedback.
- Coach. Support their development. Break the vision down. Focus on team excellence, not ego. Know when to cheer & when to challenge. Reinforce the behavior you want repeated.
- Stretch your team. Empower them to make decisions. Focus on unlocking the potential of each teammate. Encourage out of the box thinking. Create a culture of continuous improvement…with some calculated risk taking. Hands off – don’t micro manage. Delegate to the right level of responsibility.
- Talent Management & Succession Planning. Choose your team. Identify successors and provide appropriate development opportunities. Plan your moves. Work collaboratively with all stakeholders. Build relationship. Showcase appropriate behavior, approach and expectations.
- Make the tough decisions. Be responsible (you won’t be popular). Have the difficult conversations. Be consistent. Hold your team accountable. Have a sense of urgency with emerging issues. Role model the expectation.
Krista also discussed the importance of self development. Here are 4 steps to follow:
- Manage your own well-being. Self discipline and management is the key here. Along with career satisfaction, you need social relationships, community involvement, solutions for health, exercise & rest, and you need to understand your finances. (WFIM is a great place for social relationships & community involvement!)
- Mentorship. Enlist a mentor. Everyone needs support in navigating their career, no matter what level you are at. Mentors can help hold you accountable, and help you to succeed if you do the work. You can gain access to your mentor’s network, learn from their real world experience, and expand your leadership abilities.
- Be a mentor. This allows you to gain insight into future members of your profession, and provides opportunities to build your leadership skills.
- Take ownership of your own development. Have an individual development plan to reach your short and long term goals. Never stop learning!
“Leadership is not a title. It is a behavior. Live it” (Robin Sharma). Krista’s philosophy certainly speaks clearly to that. Every woman (and man) in the room was able to take something away from Krista’s presentation, to allow them to develop and support themselves & their team.
Brenda Seto (WFIM’s Event Team Chair), Krista Payne, Nancy Klassen (WFIM Chair)